Support

Frequently Asked Questions

FAQ

What products does Finelinen NYC offer?

Finelinen NYC offers premium bedding essentials, including a curated selection of bedding, pillows, and down pillows. Our products are designed to provide comfort, durability, and timeless style for a restful night’s sleep.

What materials are used in Finelinen NYC bedding?

We use high-quality fabrics such as long-staple cottons, linen blends, and other natural fibers when available. Our down pillows feature responsibly sourced down, and the cover fabrics are chosen for softness, breathability, and longevity.

Do you offer down pillows?

Yes. We offer a range of down pillows with varying levels of firmness and fill weights to suit different sleeping styles. Each pillow is crafted to maintain shape and provide enduring comfort.

Are your pillows machine washable?

Care instructions vary by pillow type. Most of our pillows are machine washable, but some down-filled or specialty pillows may require spot cleaning or professional care. Please refer to the care label on the product page for exact instructions.

What is your return policy?

We offer a hassle-free return policy within a specified window from delivery. If you’re not completely satisfied with your bedding, pillows, or down pillows, you can initiate a return for eligible items. Please review our full terms and conditions on the Returns page for details and exceptions.

How do I choose the right pillow?

Consider your sleeping position, firmness preference, and any neck or shoulder concerns. Side sleepers often prefer a firmer, higher pillow, while back sleepers may benefit from medium firmness. We provide product descriptions with fill materials, firmness levels, and size options to help you compare and decide.

Do you offer different pillow sizes?

Yes, our pillows are available in standard and king sizes. Some pillow models may offer additional size options—check the product page for exact availability and measurements.

What are the care guidelines for down pillows?

Down pillows typically require occasional washing and thorough drying to maintain loft. Use a gentle cycle with mild detergent and ensure complete drying to prevent clumping. Always follow the specific care instructions on the product label for best results.

Do you offer bundles or set options?

Yes, we offer curated bedding bundles and pillow sets designed to coordinate with our Bedding and Pillow collections. Bundles can provide cost savings and a cohesive look for your bedroom.

How long does shipping take?

Shipping times vary by location and product availability. Typical delivery estimates are provided at checkout. We strive to fulfill orders promptly and provide tracking information as soon as your order ships.

Do you ship internationally?

We currently offer shipping within select regions. For international shipping availability, rates, and delivery times, please refer to the Shipping Information page during checkout or contact our support team.

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